Shambala Casino Privacy Policy
At Shambala Casino, we take the privacy and security of our players' personal information very seriously. Our privacy policy is designed to ensure transparency in how we collect, use, and protect your data, while maintaining compliance with international data protection regulations. By playing at Shambala Casino, you agree to this privacy policy, which guarantees your data is handled with care and professionalism.
Data Collection and Processing
In order to provide you with access to Shambala Casino’s services, we collect certain personal data. This includes information you provide upon registration, such as your name, email address, and contact information, as well as identification documents required for account verification. Additionally, we track data related to your gameplay, transaction history, and interactions with our website.
We process this data to facilitate smooth gaming experiences, process financial transactions, and ensure compliance with gambling regulations, including anti-money laundering (AML) requirements. Our commitment to legal compliance is upheld by the license issued by the government of Curaçao.
Use of Personal Information
The personal data we collect is used strictly for purposes related to the operation of the casino. This includes, but is not limited to:
- Facilitating deposits, withdrawals, and bets.
- Providing customer support services.
- Conducting identity verification checks to prevent fraud.
- Sending promotional offers, if you opt-in to receive marketing communications.
- Ensuring compliance with regulatory obligations, including AML and Know Your Customer (KYC) procedures.
We ensure that your data is never sold or rented to third parties. However, we may share it with trusted partners, such as payment providers and compliance service providers, where necessary to facilitate the services you require.
Data Security and Retention
At Shambala Casino, we use advanced encryption technologies to safeguard your personal information from unauthorized access. Our security protocols are regularly reviewed and updated to meet the highest industry standards. Personal data is retained for as long as required by law, with a minimum retention period of five years following the closure of your account, in accordance with AML regulations.
Cookies and Tracking Technologies
To enhance your experience, we use cookies and similar tracking technologies to monitor how you interact with our website. Cookies help us provide personalized content, improve site functionality, and optimize our marketing strategies. You can control the use of cookies by adjusting your browser settings, but note that disabling them may affect your experience on the site.
Marketing Preferences and Communication
If you consent, Shambala Casino may use your contact information to send you promotional messages, including exclusive offers and bonuses. You can opt-out of these communications at any time through your account settings or by contacting customer support. We respect your privacy choices and ensure that your preferences are fully honored.
International Data Transfers
Shambala Casino operates globally, and as such, we may transfer your personal data to jurisdictions outside of your country of residence. When this occurs, we take all necessary precautions to ensure your data is protected in accordance with the highest privacy standards. We employ contractual safeguards and adhere to international data protection regulations to ensure that your information remains secure, regardless of location.
